Please read these terms and conditions carefully.
All bookings made via Third Party websites or with Korkoe are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the Property under the booking once any payment is made in relation to the booking. These terms and conditions may relate to items such as payments, deposits and cancellations, by booking you accept the Terms and conditions. If booking via your Travel Agent the terms and conditions provided by your Travel Agent will apply to your booking and you should ask your Travel Agent for a copy of these terms and conditions. Any prices, fees, deposit amounts or charges which are specified or referred to in these terms and conditions are in the same currency as the booking to which they relate.
In these Terms and Conditions:
“Infant” under 2 years old
“Korkoe” means Korkoe Enterprise
“Password” means, if you are a Korkoe member, your Korkoe password.
“Standard Booking” means a booking at any Korkoe Property
“You” and “Your” mean the person who is making the booking.
“Username” means, if you are a Korkoe member, your Korkoe username.
When you check-in you may be asked to provide photographic identification.
Bookings can be made online via a third party website or with Korkoe directly by calling Reservations on 0556282480 or +233556282480 if calling from overseas, Email: firstname.lastname@example.org or online at www.korkoe.com
Bookings are subject to the availability at the time of the booking and some conditions and/exclusions may apply including but not limited to minimum stay requirements.
Any quote given is an estimate only of price and the price will only be confirmed once a payment is made on the booking and you receive written advice from Korkoe that the payment has been received and the booking has been confirmed.
Any confirmed price is subject to change if:
a payment which is due on a booking is not received by Korkoe by the date the payment is due; or
there is a change in or imposition of a government charge, tax or levy which entitles or necessitates Korkoe changing the price of your booking.
any details relating to your booking are amended, for example your dates of stay, your room type or the number of persons staying under your booking.
If the price of a booking is changed you may pay the new price for your booking or cancel your booking and receive a full refund.
If you reasonably believe a written confirmation or invoice which has been provided to you is incorrect, you can request that Korkoe reissue that written confirmation or invoice and you may either pay the amount specified on the reissued written confirmation or invoice by the date which it is specified as being due, or cancel your booking.
If you make a booking via a third party, you can view details of your booking on their websites using the login details you created when you made the booking.
Payments made directly with Korkoe may be made by Visa, Mastercard, Bank deposit or Cash. Payments made via third party websites may be made using their preferred methods of payment, a varied surcharge will apply to payments made by Visa, Mastercard and is displayed at the time payment for booking is made. Korkoe accepts no responsibility for monies paid by you to a third party until cleared funds are received in the bank account of Korkoe.
A non-refundable deposit of $400 per booking must be received immediately to confirm your booking and if the total cost of your booking is less than $400, full payment is required at the time of booking. Full payment must be received at least 14 days prior to your scheduled day of arrival or, if your booking is made within 14 days of your scheduled day of arrival, at the time of booking.
If any deposit or final payment is not received by the due date, Korkoe reserves the right to cancel the booking and any monies paid by you in relation to your booking will be forfeited to Korkoe. Once final payment of your booking has been made, confirmation of that payment and your booking will be sent to you via email or postal address you provide at the time of booking.
The currency applicable to any quoted rates will be specified with the quoted rate. All quoted rates are subject to change at any time until full payment is received. Quoted rates are inclusive of all compulsory government or regulatory charges and taxes where applicable. Quoted rates do not include transport to or from the Participating Property or items of a personal nature including but not limited to laundry, telephone, taxis, room service, meals or transfers, airport taxes), unless otherwise indicated.
To the extent permitted by law any amount paid by you to Korkoe for your booking is non-refundable unless stated otherwise in these Terms and Conditions. The balance of any monies paid by you after any applicable fees or other amount you owe to Korkoe which has been deducted will be held by Korkoe as Booking Credit and may be applied to any future bookings you make with Korkoe.
All amendments are subject to availability and applicable pricing at the time the amendment is requested. Amendments for Bookings may be requested within the following time frames:
48 hours prior to your scheduled check-in time.
If amendments are requested outside the time frames you may be charged a 100% cancellation fee in addition to the cost of your amended booking and any reduction in the amount which is payable by you in such case will be at Korkoe’s absolute discretion. If the rate which applies to an amended booking is greater than the rate which applied to the original booking, you must pay the difference along with any amendment fee in full at the time the amendment is approved.
If a booking is cancelled any non-refundable deposit or payment which you have paid will not be refunded and additional cancellation charges may apply.
If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay to Korkoe the full amount of your booking less any amount which you have already paid.
If you are issued with Booking Credit to be applied to future accommodation or accommodation package bookings with Korkoe, such credit will be valid for twelve months from the day the booking is cancelled. Booking Credit may only be used to pay for accommodation bookings with Korkoe. Any stay to be fully or partly paid for using Booking Credit must be booked and paid for in full prior to the expiry of the 12 month validity period. Any Booking Credit not redeemed at the expiry of the 12 month validity date will be forfeited in its entirety to Korkoe.
Administration fees may apply to bookings made using Booking Credit.
Standard check-in time is 1:00pm but times may sometimes vary. If you wish to guarantee your ability to check-in prior to 1:00pm you must book additional nights stay and pay the applicable rate for that additional night.
Standard check-out time is 12:00 noon but times may vary.
If you wish to check-out later than the standard check-out time you must obtain approval from property management at least 12 hours prior to your scheduled check-out time. Property management may approve a request for late check-out in their absolute discretion.
Charges may apply if you check out after the standard checkout time.
You must provide a credit card authorisation or imprint or cash of $200 when you check-in. This authorisation or cash may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning. The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents.
The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer. Once a pre-authorisation has been made, Korkoe cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated.
In the unlikely event that Korkoe cannot provide accommodation on it’s Property which you have booked, Korkoe will at no additional expense relocate you into an alternative property which in the reasonable opinion of Korkoe is of comparable quality and in a comparable location If a property of comparable quality in a comparable location is not available, Korkoe may relocate you to a property of less comparable quality or less comparable location in which case Korkoe will pay you an amount which it reasonably believes represents the difference between the rate payable for the alternate property and the rate paid by you for it’s property.
Should you wish to be relocated to an alternative property other than the property chosen by Korkoe under this term, you will be required to pay any difference in price between Korkoe’s choice of property and your chosen property If you and Korkoe cannot agree on an alternative property then you may request Korkoe cancel your booking and issue you with a Booking Credit for the full amount of that booking less any amounts which you owe to Korkoe.
If you and Korkoe cannot agree on an alternative property and you do not wish to be issued a Booking Credit then you may request that Korkoe cancel your booking and provide you with a refund for the full amount of that booking less any amounts which you owe to Korkoe.
For the purposes of this Terms and Conditions “Child” or “Children” means a person or persons aged between 2 years and 11 years; “Infant” means a person under the age of 2 years; and “Adult” means a person aged over 18 years. All ages will be determined from the date at which accommodation commenced.
Children and Infants sharing a room with their parents or guardians may do so free of change if using existing beds and linen and not exceeding the maximum occupancy for the given room type. Children and Infants may not stay in any room without an Adult Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. These are charged at the extra person rate. Extra person rates will be charged on a Room Only basis, unless otherwise stated.
Whilst care is taken to ensure that the description of facilities and services of Korkoe is accurate, these are continually being changed, upgraded, and on occasion taken out of service and if any feature/facility is essential to you in choosing our property, it is your responsibility to confirm with us prior to making your booking that the feature/facility will be available during your stay.
To the extent permitted by law Korkoe is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.
Whilst Korkoe attempts to satisfy all special requests, Korkoe does not guarantee that special requests can be accommodated.
Map images, if shown, are for general information and may not necessarily reflect actual routings or locations. Some images may have been supplied to Korkoe by third parties and Korkoe does not guarantee the accuracy of all shots.
Photos and floor plans are indicative only. Actual rooms occupied may vary in decor and inclusions from those shown.
Korkoe strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest. If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult Korkoe may immediately cancel the guest’s booking and the full booking amount will be forfeited to Korkoe.
Third party products or services are sometimes sold together with accommodation provided by Korkoe. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement Korkoe has in facilitating your booking with the third party is as the third party’s agent. Korkoe is in no way the supplier of the products and services and to the extent permitted by law Korkoe is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party. All third party bookings are issued subject to the terms and conditions specified by those third parties. Korkoe does not warrant the accuracy of any information, statements or representations made by third parties.
To the extent permitted by the law, you agree to release, indemnify and hold harmless, Korkoe and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Korkoe’s negligence, wrongful act/omission or breach of these terms and conditions.
To the extent permitted by law the aggregate of Korkoe’s liability to you is limited to an amount not exceeding the amount paid by you for your booking.
Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.
To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Korkoe are excluded under these Terms and Conditions. Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Ghanaian and Canadian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Korkoe to limit its liability, then Korkoe’s liability is limited to:
in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
Korkoe is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
All travel documents, observance of laws and government regulations are your responsibility.
You consent and authorise Korkoe to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.
You consent to information which you have provided to Korkoe as part of your booking being used by Korkoe for the purpose of informing you about offers and promotions which relate Korkoe.
The Terms and Conditions are governed by and will be construed in accordance with the laws of Ghana and the province of Ontario, Canada.
If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
By using our website you accept our Term and Conditions.
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